Digital Media Delivery Specialist

3 days ago

Tirupati, Andhra Pradesh, India beBeeEngineering Full time ₹ 1,80,00,000 - ₹ 2,00,00,000
Job Summary

The Technology Group is the enabler of DTH and OTT business, scaling services for customers through digital transformation.

We are seeking an experienced Lead Engineer to own customer-reported field issues in media and OTT space. The ideal candidate will have deep technical expertise in OTT streaming technologies, project lifecycle management, with a strong focus on post-launch product operations.

Key Responsibilities:
  • Customer Issue Analysis & Root Cause Identification: Take ownership of production/field issues reported by customers or operations teams, investigate production issues across multiple platforms (Web, iOS, Android, Smart TVs), identify root causes, and collaborate with engineering, vendors, IT operations and support teams to drive resolution.
  • Debugging & Resolution Management: Perform technical analysis of issues related to media streaming, playback, crashes, or player behavior using tools and logs, debug issues within OTT media players (ExoPlayer, AVPlayer, Bitmovin), track issues to closure, and ensure minimal impact on customer experience.
  • Stakeholder Communication & Escalation Management: Serve as the primary point of contact for issue tracking, resolution updates, and escalations, provide regular updates to stakeholders, document resolutions and key learnings to enhance operational processes.
Requirements:
  • Strong understanding of media streaming technologies, OTT players, and adaptive streaming protocols (HLS, DASH).
  • Proven expertise in debugging production issues, identifying root causes, and coordinating resolutions.
  • Experience with Android, iOS, SmartTVs, LG, Samsung, Fire TV devices for OTT product delivery.
  • Exceptional communication and coordination skills to work with multiple internal and external stakeholders.
Preferred Experience:
  • Proven expertise in debugging production issues, identifying root causes, and coordinating resolutions.
  • Experience with Android, iOS, SmartTVs, LG, Samsung, Fire TV devices for OTT product delivery.

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