Technical Documentation Specialist

2 days ago

Bengaluru, Karnataka, India SmartQ Full time

At SmartQ, we are on the lookout for a skilled Technical Documentation Specialist to join our dynamic team. As a key player in our organization, you will play a pivotal role in maintaining our knowledge base, ensuring effective communication, and providing accurate information to our stakeholders.

About Us

We are a leading B2B Food-Tech company built on 4 pillars: great people, great food, great experience, and greater good. Our DNA is rooted in solving complex business problems with heart and analyzing possible solutions with mind. With a strong presence across 17 countries, we have collaborated and executed successfully with 600 clients. We value our innovative culture and strive to create a positive and fulfilling work environment.

Job Description

This exciting opportunity will see you working as a Technical Documentation Specialist at SmartQ. Your primary goal will be to maintain our knowledge base, support effective communication, and ensure that accurate information is accessible. You will collaborate with cross-functional teams, edit documents, and ensure that content adheres to relevant regulations, standards, and industry best practices.

  • You will develop and maintain various technical documents, including user guides, product manuals, troubleshooting manuals, installation guides, quick start guides, presentations, videos, product tutorials, and more.
  • Craft compelling narratives about SmartQ's product suite across formats such as documents, presentations, videos, and more.
  • Collaborate with product managers, software engineers, and subject matter experts to ensure accurate technical details.

In this role, you will also be responsible for:

  • Reviewing and editing documentation meticulously to ensure clarity and accuracy.
  • Working with product teams to stay updated with new product features and follow-up on product documentation and video channel enablement.
  • Continuously updating existing documentation to reflect changes.
Requirements

To excel in this position, you will need:

  • A Bachelor's degree in Communication, Computer Science, Engineering, or a related field.
  • 2-4 years of experience in technical writing with experience in B2B SaaS companies.
  • Strong written and verbal communication skills in English.
  • Strong interpersonal skills, enabling effective collaboration with cross-functional teams.
  • Rapid adaptability to grasp and communicate technologies effectively.
  • Strong attention to detail and organizational skills.
  • A proactive attitude, driven by continuous improvement.
  • Ability to work effectively, as well as independently, in a team environment.
What We Offer

SmartQ offers a competitive salary range of $80,000 - $110,000 per annum, based on location and experience. In addition to your compensation, you can expect:

  • Innovative Work Culture: We foster an innovative and collaborative work culture, encouraging employees to think outside the box and contribute creative solutions to challenges.
  • Career Growth and Development: We are committed to the professional development of our employees, offering ongoing training programs, mentorship opportunities, and a clear career path to help employees achieve their professional goals.
  • Work-Life Balance: We understand the importance of work-life balance and strive to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives.
  • Diverse and Inclusive Environment: We value diversity and inclusion, celebrating differences and providing equal opportunities for all employees.
  • Flexibility: We recognize the changing nature of work and support flexible work arrangements, including remote work options, to accommodate the diverse needs and preferences of our employees.

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