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Bilingual Customer Service Advocate

7 days ago

Chennai, Tamil Nadu, India Smile Groups Private Limited Full time

Job Description

Smile Groups Private Limited is seeking a highly motivated and detail-oriented individual for the position of Bilingual Customer Service Advocate. This role involves handling customer inquiries, resolving issues, and providing exceptional service experiences.

Key Responsibilities:

  • Provide top-notch customer service in Spanish and English.
  • Analyze and resolve customer complaints in a timely manner.
  • Upsell and cross-sell products and services as needed.
  • Contribute to the achievement of team sales targets.

Requirements:

  • Bachelor's degree or higher in a relevant field.
  • Fluent Spanish language skills (B2 level).
  • Excellent interpersonal and communication skills.
  • Proven problem-solving skills.
  • Ability to work independently and as part of a team.

Why Join Us?

  • A supportive and inclusive work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package