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Technical Solutions Expert

2 weeks ago

Vadodara, Gujarat, India beBeeSupport Full time ₹ 16,00,000 - ₹ 22,00,000
**Software Support Engineer Role Overview**">We are seeking a highly skilled Software Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical expertise to escalated support issues, using various tools to diagnose challenges and provide solutions to internal and external customers.The successful candidate will have strong written and verbal communication skills, with the ability to translate ideas and questions between end users and engineers. They will also possess excellent documentation, troubleshooting, and analytical skills, as well as experience working with JIRA, Salesforce, or other enterprise CRM tools.Additionally, the ideal candidate will have strong knowledge of web standards, good understanding of APIs, and ability to read and write scripts. They will be self-propelled, empathetic, and have strong collaborative skills, with a solid communication, listening, and English writing skills.As a remote-based position, this role requires a reliable internet connection and a suitable home office setup to ensure productivity and effective communication. While occasional travel may be required for team meetings, conferences, or training sessions, the majority of work will be done from the comfort of your own home.**Key Responsibilities**
  • Provide technical expertise to escalated support issues.
  • Use various tools to diagnose challenges and provide solutions to internal and external customers.
  • Collaborate with different teams to resolve issues.
  • Work closely with the Implementation team.
  • Maintain a positive, empathetic, and professional attitude.
  • Communicate and coordinate with colleagues as necessary.
**Requirements**To be successful in this role, you will need:
  • Strong written and verbal communication skills.
  • Experience working with JIRA, Salesforce, or other enterprise CRM tools.
  • Strong knowledge of web standards.
  • Good understanding of APIs.
  • Ability to read and write scripts.
  • Self-propelled, empathetic, and strong collaborative skills.
  • Solid communication, listening, and English writing skills.
If you are excited about innovating hospitality through technology and are a top-performing team player with a strong work ethic, we'd love to hear from you.**Benefits**This role offers a competitive salary, flexible working hours, and opportunities for growth and development within the company.**What We Offer**At our company, we value innovation, teamwork, and customer satisfaction above all else. We believe that by working together, we can achieve great things and make a real difference in people's lives.If you're passionate about delivering exceptional customer experiences and want to join a dynamic and forward-thinking organization, please don't hesitate to get in touch.