
Operational Leadership Expertise
4 days ago
**Job Title:** Operational Leadership Expertise
We are seeking a seasoned Service Delivery Leader with a strong background in managing large-scale operations across Banking, Financial Services, and Insurance (BFSI).
The ideal candidate will bring 15+ years of experience in setting up, transitioning, and managing large operations teams.
Key Responsibilities:
- Lead end-to-end Service Delivery Management for global banking and financial clients.
- Manage large delivery operations with 200+ FTEs, ensuring high-quality service levels and customer satisfaction.
- Drive automation and process improvements using analytics, RPA, and digital tools.
- Partner with senior client stakeholders to provide strategic leadership and define business vision.
- Oversee risk management, KYC, CDD/EDD, and financial compliance operations.
- Build and mentor cross-functional teams, promoting diversity and equity while driving employee engagement.
- Establish MIS reporting frameworks and deliver insights to enable data-driven decision-making.
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