Elevated Service Excellence Manager

4 weeks ago


Bengaluru, Karnataka, India Schindler Group Full time

Company Overview

Schindler Group is a leading provider of elevators, escalators, and moving walks. We are dedicated to delivering innovative solutions that elevate the human experience.

Estimated Salary

$120,000 - $180,000 per year, based on industry standards and location.

Job Description

As an Elevated Service Excellence Manager, you will be responsible for optimizing branch staffing, leading the EI Team to ensure customer satisfaction, and managing problem-solving of sick units.

You will execute and solve retrofits, Directive Letter to Field Information (DLFI), and non-conformities, while managing repairs from offer to order, including bad debt collection.

Additionally, you will oversee the Modernization Transformation, ensuring quality of work and operational efficiency.

Required Skills and Qualifications

We seek individuals with 10 years of experience in a similar industry, preferably 3 years in E&E. Desired skills include product knowledge, safety procedures, organization, planning, people management, customer-oriented behavior, and Schindler Leadership Framework behaviors.

A Bachelor's degree in Technical, Mechanical, Electrical, or Electronics Engineering is required, with an MBA preferred.

Benefits

Schindler Group offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Others

This role requires strong leadership skills, excellent communication, and the ability to drive results-oriented initiatives.



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