
Director Operations Excellence
6 hours ago
Job Opportunity
We are seeking a highly experienced professional to lead our team and ensure exceptional customer outcomes. This role requires strong leadership skills, attention to detail, and excellent communication abilities.
Key Responsibilities:
- Own the customer experience post project initiation until completion.
- Act as a point of escalation for regional issues and resolve them within committed timeframes.
- Coordinate with cross-functional teams for swift issue resolution.
- Manage personnel and empower team members to solve problems on the ground.
- Ensure adherence to defined processes and standards for standardized customer experiences.
Requirements:
- Prior experience as a people manager is essential.
- Nine years or more of work experience in similar industries preferred.
- Structured thought process and strong analytical abilities required.
- Strong written and oral communication skills necessary.
- A bachelor's degree from a top-tier university preferred.
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