
Design Operations Specialist
2 weeks ago
We are seeking a skilled and experienced Design Operations Specialist to join our team. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of our design department.
Key Responsibilities:- Critical Governance & Compliance:
- Drive adherence to established policies and procedures across all design teams.
- Conduct regular audits to ensure compliance with process frameworks.
- Identify and address operational control gaps impacting service quality, timelines, or costs.
- Risk & Non-Compliance Management:
- Monitor and resolve governance risks, including financial, operational, or service quality issues.
- Proactively address non-compliance or deviations related to internal stakeholders.
- Flag repeated incidents and drive systemic corrective actions and policy reinforcement.
- Audit Readiness & Documentation:
- Maintain all project, partner, and compliance documentation in audit-ready format.
- Lead internal audits across verticals and ensure timely closure of findings.
- Track and update governance metrics through structured dashboards and trackers.
- Stakeholder & Partner Coordination:
- Liaise with design teams and other departments to reinforce a governance-first mindset.
- Work directly with partners to ensure clarity on compliance expectations and accountability.
- Conduct workshops and refreshers to educate stakeholders on new or revised policies.
- Reporting & Escalation Management:
- Prepare compliance reports and governance scorecards for business reviews.
- Escalate recurring non-compliances or systemic partner issues to senior leadership.
- Present Root Cause Analysis (RCA) and recommend preventive measures.
- Bachelor's Degree in a relevant field, such as Design or Business Administration.
- Minimum 6-7 years of experience in an interior fit-out business, managing revenue-generating teams or selling design products/services.
- Strong attention to detail and excellent written and oral communication skills.
- Structured thought process and strong analytical ability.
- Strong leadership and people management skills.
- Deep understanding of interior fit-out industry processes, market trends, and best practices.
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