Optimizing Staff Scheduling and Performance

5 days ago

Kolkata, West Bengal, India beBeeWorkforce Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Opportunity: Workforce Management Lead

We are seeking a skilled and experienced Workforce Management (WFM) professional to lead our WFM function. As a WFM Lead, you will be responsible for driving strategic initiatives that ensure optimal staffing, scheduling, and resource planning across customer-facing operations.

Your key responsibilities will include:

  • Leading and mentoring the WFM team to foster a culture of growth and accountability.
  • Developing and implementing workforce strategies for forecasting, scheduling, and real-time management.
  • Analyzing historical data to predict staffing needs and optimize resource allocation.
  • Ensuring efficient scheduling aligned with employee preferences, skills, and legal compliance.
  • Delivering performance reports and actionable insights to senior leadership.
  • Managing WFM technologies and collaborating with IT for system enhancements.
  • Partnering with HR, Operations, and Customer Service to align workforce plans with business goals.
  • Upholding compliance standards and implementing quality assurance practices.

To succeed in this role, you will require:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Proven experience in workforce planning and management.

We offer a range of benefits, including:

  • Comprehensive wellness benefits.
  • Digital learning platform access.
  • Career development opportunities.

About Us:

We are a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world.

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