Senior Quality Assurance Specialist

6 days ago

Mumbai, Maharashtra, India beBeeQuality Full time ₹ 18,00,000 - ₹ 24,00,000
Quality Assurance Manager Job Description

This role is responsible for overseeing and optimizing the quality assurance process across the production cycle, from incoming materials to final product inspection.

Main Responsibilities:
  • Develop and implement robust quality plans covering raw materials, purchased components, and finished products to ensure compliance with quality specifications.
  • Coordinate third-party laboratory tests where necessary to verify results meet defined quality benchmarks and regulatory standards.
  • Issue certificates of quality, engineering drawings, and required documentation to customers to maintain transparency and trust in product quality.
  • Oversee incoming material inspection and ensure compliance with quality specifications by collaborating with external labs when needed.
  • Maintain and upgrade lab equipment to support in-house testing capabilities and ensure accuracy in quality assurance processes.
  • Lead initiatives related to product standardization and certification under both national and international standards.
  • Act as the ISO 9001 Management Representative (MR), ensuring compliance with QMS standards, coordinating audits, and implementing required changes to maintain certifications.
  • Establish and manage policies for documentation control, ensuring all quality records, standards, and specifications are maintained and secure.
  • Support external audits (e.g., BIS, DNV) and facilitate internal audits to ensure adherence to QMS standards and promote a culture of compliance.
  • Implement CSAT monitoring processes, collecting and analyzing customer feedback to identify areas for improvement.
  • Regularly report on CSAT scores, track trends, and collaborate with cross-functional teams to address customer concerns effectively.
  • Lead initiatives to improve CSAT scores by refining quality processes and ensuring products meet or exceed customer expectations.
Requirements:
  • Bachelor's degree in Mechanical Engineering or equivalent.
  • 8-10 years of experience in Quality Assurance, ISO implementation, and CSAT monitoring.
  • Completed Lead Auditor course for ISO 9001 / 14001 QMS.
  • Strong knowledge of ISO 9001:2015 QMS, documentation, and certification processes.
  • Experience with statistical quality control methods and CSAT monitoring tools.

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