Voice Support Specialist

Description:

We are seeking a skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for managing all customer interactions and providing solutions-based approaches to resolve customer queries.

Your Key Responsibilities:

• Manage all customer interactions as rostered within parameters
• Demonstrate ownership on calls when contacted by customer
• Respond to all customers in appropriate tone and language
• Offer a solution-based approach for all customer interactions
• Educate the customer at every given possible opportunity
• Ensure updation of product system process and policy knowledge
• Adhere to rostered timing scheduled shifts and activities
• Capture customer details and data relevant to the call or service
• Resolve customer queries within agreed timelines
• Manage outbound campaigns as per business requirement
• Increase develop and retain customer base through relationship building and service
• Follow all contact center policies procedures code of conduct and legislative requirements

Requirements:

• Graduation degree in any discipline
• Minimum 6 months experience in BPO is mandatory

What We Are Looking For:

• Strong communication skills with ability to speak local language
• Basic computer knowledge with proficiency in software applications
• Problem solving skills with attention to detail
• Customer focus with ability to build strong relationships
• Technical orientation with ability to learn new systems
• Service mindset with ability to work in a team environment