Project Coordinator

1 week ago


Navi Mumbai, Maharashtra, India IDBI Intech Full time
Key Responsibilities:

• Ensure timely resolution of issues and maintain user satisfaction by responding proactively to all issues.

• Coordinate internal resources and third-party vendors for the successful execution of projects.

• Create and maintain project documentation and reports.

• Coordinate with the IT Helpdesk team for issue resolution and closure of tickets within the specified timeframe.

• Raise issues reported by users to vendors and follow up for resolution within the specified timeframe.

• Ensure user satisfaction by responding proactively and providing timely resolution.

• Document learnings in the Trouble Shooting Manual.

• Ability to work independently and as part of a team.

• Ability to learn and understand applications quickly.

• Analytical and troubleshooting skills.

Requirements:

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and prioritize tasks effectively.

• Strong organizational and time management skills.

• Ability to learn and adapt quickly to new technologies and processes.

• Strong team player with a positive attitude and a customer-centric approach.

• Ability to maintain confidentiality and handle sensitive information.

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