Project Coordinator
1 week ago
• Ensure timely resolution of issues and maintain user satisfaction by responding proactively to all issues.
• Coordinate internal resources and third-party vendors for the successful execution of projects.
• Create and maintain project documentation and reports.
• Coordinate with the IT Helpdesk team for issue resolution and closure of tickets within the specified timeframe.
• Raise issues reported by users to vendors and follow up for resolution within the specified timeframe.
• Ensure user satisfaction by responding proactively and providing timely resolution.
• Document learnings in the Trouble Shooting Manual.
• Ability to work independently and as part of a team.
• Ability to learn and understand applications quickly.
• Analytical and troubleshooting skills.
Requirements:
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong organizational and time management skills.
• Ability to learn and adapt quickly to new technologies and processes.
• Strong team player with a positive attitude and a customer-centric approach.
• Ability to maintain confidentiality and handle sensitive information.
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