
Program Delivery Specialist
6 days ago
We teach the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments worldwide. We do this by collaborating with top-tier universities across multiple regions.
Our unique model combines state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches. This approach has educated over 250,000 individuals across 80+ countries through short courses, degree programs, professional certificates, and senior executive programs.
Established in 2015, we have a presence in various locations globally. Our inclusive environment supports learners worldwide.
Job RoleWe are seeking a Coordinator to support learners and ensure smooth delivery of our LATAM region programs. The ideal candidate will possess superior written and verbal Spanish/Portuguese skills, flexibility to work night shifts, and willingness to handle communication across multiple channels.
Key Responsibilities- Learner Support: Respond to inquiries across all communication channels, ensuring timely and accurate resolutions to enhance learner satisfaction.
- Stakeholder Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns efficiently.
- Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
- Quality Control: Ensure all communications meet quality standards and brand guidelines.
- Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely admissions workflows.
- Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across multiple channels.
- Language Skills: Exceptional Spanish/Portuguese and English communication skills are mandatory.
- Work Flexibility: Willingness to work night shifts and manage all communication channels.
- Education: Bachelor's degree preferred.
- Customer Support Experience: Prior experience in customer service or learner support roles.
- Tech-Savvy: Familiarity with digital learning tools or CRM platforms is a plus.
- Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving processes.
- Organizational Skills: Strong multitasking ability and attention to detail.
At our organization, you'll make a meaningful impact by supporting learners worldwide while working in a collaborative and growth-oriented environment.
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