IT Assurance Delivery Manager
1 day ago
Key Job Responsibilities:
- Oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment.
- Ensure IT services align with business needs, comply with GxP regulations, and support the organization's mission to deliver high-quality healthcare solutions.
Primary Accountabilities:
- Manage day-to-day operations by serving as the central liaison between outsourced service providers and internal functional teams.
- Build and sustain strong, effective relationships with outsourced IT partners and other vendors to ensure service levels are maintained, issues are resolved promptly, and contractual commitments are met.
Key Performance Indicators (KPIs):
- Align IT services with evolving business priorities.
- Proactively identify opportunities for service improvement and implement Service Improvement Plans (SIPs) to sustain or enhance performance.
Skills and Qualifications:
- Excellent leadership and interpersonal skills.
- Strong analytical and problem-solving abilities.
Experience:
- 10 years of experience in IT service delivery, with at least 3 years in a managerial role within the pharmaceutical or life sciences industry preferred.
- Strong understanding of GxP regulations, system validation (CSV), and compliance frameworks (FDA, EMA, ISO) preferred.
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