Quality Excellence Specialist

2 days ago


Vadodara, Gujarat, India beBeeAdherence Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description:

This role involves Quality Assurance to ensure that customer interactions meet organizational standards. The Quality Assurance Executive will be responsible for monitoring, evaluating and improving the quality of inbound and outbound customer interactions.

  • Monitor live and recorded calls to assess communication skills and adherence to scripts and quality standards.
  • Identify service gaps and provide feedback to improve soft-skills and policy deviations.
  • Audit incoming leads to verify validity and completeness.
  • Track follow-up adherence as per timelines and processes.


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