Full Stack Client Advocate

4 days ago

Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 30,00,000 - ₹ 40,00,000
Job Title: Full Stack Voice Support Professional

We are seeking enthusiastic and articulate professionals to join our on-site Client Support Services Team in Tamil Nadu, India.

This role involves providing voice-based support to UK-based clients, ensuring timely and effective resolution of service-related queries.

Responsibilities include managing inbound and outbound voice interactions with UK clients in a professional and courteous manner, addressing client issues related to services, transactions, or operational concerns, maintaining detailed and accurate records of all client interactions using CRM tools, escalating unresolved issues to internal teams and ensuring timely follow-up, collaborating with internal departments to enhance client satisfaction and service delivery, and ensuring compliance with UK data protection and service standards.

Key Skills:
  • International voice-based client support experience, preferably with UK clients.
  • Excellent spoken English with a neutral or UK-accented tone.
  • Strong interpersonal, communication, and problem-solving skills.
  • Familiarity with CRM platforms such as Salesforce, Zendesk, or similar.

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