Network Security Specialist

2 weeks ago


Tiruchi, Tamil Nadu, India beBeeFirewall Full time ₹ 5,00,000 - ₹ 10,00,000

We are seeking a skilled Firewall Support Professional to join our team. As a key member of our technical staff, you will be responsible for providing exceptional customer service and support for clients.

The ideal candidate will have a strong background in network protocols and concepts, including SSH, FTP, ICMP, TCP/IP (IPv4 & IPv6), Network Address Translation (NAT), SNMP, IPSec, GRE, QoS, and VLANs. They will also have hands-on experience with Meraki and Fortinet firewalls, as well as effective interpersonal and consulting skills to align customer needs to tactical and strategic solutions.

  • Provide excellent first-line customer service.
  • Respond to all chats, emails, and phone calls consistently.
  • Enter all relevant data from customer contact channels into tracking systems.
  • Assist with troubleshooting and resolution of all tickets that can be processed from start to finish by level 1 as defined by management.

As a Firewall Support Engineer, you will be responsible for:

  • Monitoring performance, capacity, and availability of the firewalls on an ongoing basis.
  • Recommending improvements in technologies and practices to increase these metrics.
  • Working with other technical staff to develop firewall architectures, technologies, and quality assurance policies and procedures.

Key qualifications include:

  • Excellent first-line customer service skills.
  • Ability to work under pressure with limited supervision while consistently displaying a professional demeanor.
  • Strong interpersonal and consulting skills to align customer needs to tactical and strategic solutions.

Benefits include:

  • Maintaining up-to-date knowledge of network security best practices.
  • Collaborating with cross-functional teams to achieve business objectives.

Troubleshooting and resolving complex technical issues requires:

  • Effective communication skills to articulate solutions to non-technical stakeholders.
  • Able to work independently with minimal supervision.
  • Developing and implementing process improvements to enhance efficiency and productivity.


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