IT Support Specialist with Digital Marketing Expertise
2 weeks ago
We are seeking a highly skilled and experienced Customer Support with Digital Marketing professional to join our team at ITProFound Inc.
Responsibilities:
Customer Support- Provide timely and accurate responses to customer inquiries via phone, email, and live chat.
- Resolve customer issues and troubleshoot problems efficiently, ensuring high levels of customer satisfaction.
- Gather and document customer feedback to improve service and products.
- Guide customers through technical issues related to our products and services.
- Create and update FAQs, guides, and other self-help materials for customers.
- Escalate unresolved issues to appropriate internal teams when necessary.
- Monitor and respond to customer comments and queries on social media platforms to maintain a positive online presence.
- Assist the marketing team in managing email campaigns, social media posts, and promotional content.
- Collaborate with the marketing team to produce customer-focused content such as blogs, case studies, and newsletters.
- Work with the digital marketing team to ensure that all customer interactions and content follow SEO best practices.
- Track and analyze key metrics (e.g., customer behavior, digital marketing performance) to improve support and marketing efforts.
- Use customer feedback to inform marketing strategies and campaign improvements.
- Collaborate with the sales team to identify potential upselling or cross-selling opportunities.
- Provide insights from customer interactions to help improve digital marketing campaigns and strategies.
- Share customer feedback with the product development team for continuous product improvement.
Requirements:
- Strong verbal and written communication skills to effectively interact with customers and internal teams.
- Familiarity with digital marketing tools, CRM systems, and customer support platforms.
- Ability to manage multiple tasks, prioritize issues, and handle high-pressure situations.
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Tirupati, Andhra Pradesh, India ITProFound Inc Full timeJob DescriptionWe are seeking a highly skilled and motivated individual to join our team as a Customer Support Specialist with Digital Marketing expertise. The successful candidate will be responsible for providing exceptional customer service and support while also contributing to the development and implementation of digital marketing strategies.Key...
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Tirupati, Andhra Pradesh, India ITProFound Inc Full timeJob Title: ITPROINBMCustomer Support with Digital MarketingAt ITProFound Inc, we are seeking a highly skilled and experienced IT Support Specialist with Digital Marketing Expertise to join our team. This role will be responsible for providing exceptional customer support and digital marketing services to our clients.Key Responsibilities:Customer Support:...
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Tirupati, Andhra Pradesh, India ITProFound Inc Full timeJob DescriptionWe are seeking a highly skilled and motivated IT Support Specialist with Digital Marketing Expertise to join our team at ITProFound Inc.Key ResponsibilitiesCustomer Support: Provide timely and accurate responses to customer inquiries via phone, email, and live chat, ensuring high levels of customer satisfaction.Issue Resolution: Resolve...
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Tirupati, Andhra Pradesh, India ITProFound Inc Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist with expertise in digital marketing to join our team at ITProFound Inc. As a key member of our customer support and digital marketing team, you will be responsible for providing exceptional customer service and support while also contributing to the development and execution of our digital...
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Tirupati, Andhra Pradesh, India ITProFound Inc Full timeJob Title: ITPROINBMCustomer Support with Digital MarketingWe are seeking a highly skilled and motivated individual to join our team as an ITPROINBMCustomer Support with Digital Marketing. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support while also contributing to our digital...
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