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IT Support Specialist with Digital Marketing Expertise

1 month ago

Tirupati, Andhra Pradesh, India ITProFound Inc Full time
Customer Support with Digital Marketing

We are seeking a highly skilled and experienced Customer Support with Digital Marketing professional to join our team at ITProFound Inc.

Responsibilities:

Customer Support
  • Provide timely and accurate responses to customer inquiries via phone, email, and live chat.
  • Resolve customer issues and troubleshoot problems efficiently, ensuring high levels of customer satisfaction.
  • Gather and document customer feedback to improve service and products.
  • Guide customers through technical issues related to our products and services.
  • Create and update FAQs, guides, and other self-help materials for customers.
  • Escalate unresolved issues to appropriate internal teams when necessary.
Digital Marketing
  • Monitor and respond to customer comments and queries on social media platforms to maintain a positive online presence.
  • Assist the marketing team in managing email campaigns, social media posts, and promotional content.
  • Collaborate with the marketing team to produce customer-focused content such as blogs, case studies, and newsletters.
  • Work with the digital marketing team to ensure that all customer interactions and content follow SEO best practices.
  • Track and analyze key metrics (e.g., customer behavior, digital marketing performance) to improve support and marketing efforts.
  • Use customer feedback to inform marketing strategies and campaign improvements.
Cross-Functional Collaboration
  • Collaborate with the sales team to identify potential upselling or cross-selling opportunities.
  • Provide insights from customer interactions to help improve digital marketing campaigns and strategies.
  • Share customer feedback with the product development team for continuous product improvement.

Requirements:

  • Strong verbal and written communication skills to effectively interact with customers and internal teams.
  • Familiarity with digital marketing tools, CRM systems, and customer support platforms.
  • Ability to manage multiple tasks, prioritize issues, and handle high-pressure situations.