Restaurant Team Lead

3 weeks ago


Pune, Maharashtra, India Ice Berg Hospitality Full time

Job Summary


The Restaurant Captain is responsible for delivering exceptional guest experiences and ensuring seamless service operations in our Ice Berg Hospitality restaurants.



Key Responsibilities



  • Provide warm welcome and farewell to guests, ensuring a positive atmosphere throughout their visit.
  • Assist guests with table reservations, seating, and menu selections.
  • Manage food and beverage service, ensuring timely and accurate delivery of orders.
  • Communicate effectively with the kitchen and front-of-house staff to ensure seamless service.
  • Monitor and maintain a clean and organized work environment, adhering to hotel brand standards and SOPs.
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Collaborate with fellow staff and management to achieve restaurant goals and objectives.
  • Perform closing duties, including restocking, inventory checks, and equipment maintenance.
  • Participate in coaching and developing junior staff to enhance their skills and performance.

Requirements



  • Degree in Hotel Management or related field.
  • Excellent guest service skills and a pleasing personality.
  • Good knowledge of food and beverage service, including menu management and presentation standards.
  • Proficiency in Point of Sale systems, MS Office, and Property Management systems.
  • Strong communication and language skills, with a good command of both spoken and written English.


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