Restaurant Team Lead
3 weeks ago
Job Summary
The Restaurant Captain is responsible for delivering exceptional guest experiences and ensuring seamless service operations in our Ice Berg Hospitality restaurants.
Key Responsibilities
- Provide warm welcome and farewell to guests, ensuring a positive atmosphere throughout their visit.
- Assist guests with table reservations, seating, and menu selections.
- Manage food and beverage service, ensuring timely and accurate delivery of orders.
- Communicate effectively with the kitchen and front-of-house staff to ensure seamless service.
- Monitor and maintain a clean and organized work environment, adhering to hotel brand standards and SOPs.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Collaborate with fellow staff and management to achieve restaurant goals and objectives.
- Perform closing duties, including restocking, inventory checks, and equipment maintenance.
- Participate in coaching and developing junior staff to enhance their skills and performance.
Requirements
- Degree in Hotel Management or related field.
- Excellent guest service skills and a pleasing personality.
- Good knowledge of food and beverage service, including menu management and presentation standards.
- Proficiency in Point of Sale systems, MS Office, and Property Management systems.
- Strong communication and language skills, with a good command of both spoken and written English.
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