Virtual Operations Director

1 week ago

Kota, Rajasthan, India beBeeOperations Full time ₹ 1,76,000 - ₹ 2,64,000

Job Overview

We are seeking a highly skilled Business Operations Leader to support our operations. The ideal candidate will have extensive experience in online software and technical tools.

This is a full-time opportunity for a dedicated professional looking to contribute to a dynamic and fast-paced business environment.

The Business Operations Leader will be responsible for leading a team of contractors that manage funnels, execute email campaigns, update websites, design and implement workflows of an Applicant Tracking System.

The successful candidate will have a keen eye for detail, a passion for technology, and a commitment to delivering high-quality service.

  • Design, improve, and maintain internal systems, SOPs, and workflows.
  • Set up and optimize tools, software, and automations for operational efficiency.
  • Track and improve documentation, filing systems, and knowledge hubs.
  • Evaluate and enhance performance across platforms like Monday.com, GoHighLevel, Make.com and Zapier.
  • Monitor system uptime and implement process improvements.

Responsibilities:

  • Project & Performance Management
    • Lead internal, client-facing, and strategic projects from kickoff to completion.
    • Plan, execute, and track key initiatives to ensure timely delivery and budget adherence.
    • Define, track, and report KPIs—starting with a 30-60-90 day plan.
    • Coordinate task assignments and manage project workflows across platforms.
    • Liaise with stakeholders to implement strategies.
  • Team Leadership & Support
    • Foster a culture of feedback, coaching, and collaboration.
    • Keep the team engaged, supported, and accountable without micromanaging.
    • Lead hiring, onboarding, and performance reviews.
    • Track team response time and workflow capacity.
    • Ensure clear roles and expectations across virtual teams.
    • Act as a liaison between contractors, stakeholders, and business owners.
  • Strategic & Data-Driven Decision Making
    • Align daily operations with long-term business strategy.
    • Analyze performance metrics and KPIs to guide operational decisions.
    • Use spreadsheets and formulas to support data analysis and reporting.
    • Prioritize resource allocation based on capacity and business needs.
  • Client Success Management
    • Oversee seamless onboarding/offboarding and proactive communication.
    • Deliver a standout client experience through thoughtful systems and reliable service.
    • Maintain operational excellence that drives referrals.
  • Risk & Resource Management
    • Anticipate operational risks and implement proactive mitigation strategies.
    • Manage budgets and allocate resources effectively.

Requirements:

  • 5+ years of experience in operations, systems, and people management.
  • 2+ years of Digital Marketing experience.
  • Strong project management skills (e.g., Asana, Trello, ClickUp, Monday.com).
  • Proven ability to lead remote teams with a focus on accountability and performance.
  • Strategic thinker with long-term planning capabilities.
  • Excellent communication and collaboration skills.
  • Strong problem-solving and decision-making abilities.
  • Familiarity with budgeting, expense tracking, and financial reporting.

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