Digital Transformation Leader

1 day ago

Noida, Uttar Pradesh, India beBeeTransformation Full time US$ 1,82,916 - US$ 2,56,065

We are seeking a talented individual to drive transformational programs within our organization. This role offers an outstanding chance to influence product experience, priorities, and roadmaps while working closely with senior leaders and cross-functional teams.

About the Opportunity

This leadership position will be responsible for driving initiatives to transform Help Content into a modular format that improves product adoption and user experience.

Key Responsibilities:

  • Lead cross-functional initiatives to improve content quality and user experience.
  • Collaborate with Category Leads to amplify the Voice of Customer (VoC) and define priorities.
  • Manage delivery of programs for content excellence to deliver high-quality content and services.
  • Manage programs to roll out LLM-based tools for content authors and editors to improve content creation and curation.
  • Collaborate with vendors to invest in tools and technologies that improve speed, quality, and responsiveness across social and community channels.

What You Will Achieve

You will have the opportunity to expand operational capacity by scaling vendor partnerships and accelerating delivery timelines.

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