Workforce Optimization Specialist
1 week ago
TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to deliver exceptional customer support, AI operations, and content security services that power the world's most innovative companies.
Workforce Planner RoleThe Workforce Planner is a critical role that ensures staff optimization by ensuring adequate resources to meet demand. This includes monitoring schedule adherence, service levels, absenteeism, and other applicable service and efficiency metrics. The ideal candidate will have a strong background in BPO operations and at least 2 years of experience in workforce planning, preferably with expertise in forecasting, capacity planning, and scheduling.
Key Responsibilities- Manage multiple, complex, ongoing tasks and projects
- Optimize procedures and processes to improve efficiency
- Forecast and manage staffing needs
- Collaborate with IT to customize information systems
- Monitor the accuracy of billing procedures for all clients
- Identify strategies to improve campaign processes and opportunities to increase profitability
- BPO operations background and at least 2 years of experience in workforce planning
- Expertise in forecasting, capacity planning, and scheduling
- Ability to manage multiple, complex, ongoing tasks and projects
- High attention to detail and strong desire to optimize procedures and processes
- Proficient in statistical analysis and computer software skills
- Ability to read trends and project into future forecasts
TaskUs is a Frontline-First company that puts its people at the heart of everything we do. We are committed to providing equal access to opportunities and welcome applicants from diverse backgrounds. If you need reasonable accommodations in any part of the hiring process, please let us know.
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