Workforce Optimization Specialist

6 days ago


Indore, Madhya Pradesh, India TaskUs Full time
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to deliver exceptional customer support, AI operations, and content security services that power the world's most innovative companies.

Workforce Planner Role

The Workforce Planner is a critical role that ensures staff optimization by ensuring adequate resources to meet demand. This involves close monitoring of schedule adherence, service levels, absenteeism, and other applicable service and efficiency metrics. The ideal candidate will have a strong background in BPO operations and at least 2 years of experience in workforce planning, preferably with expertise in forecasting, capacity planning, and scheduling.

Key Responsibilities
  • Manage multiple, complex, ongoing tasks and projects with high attention to detail and a strong desire to optimize procedures and processes.
  • Develop and implement effective forecasting and capacity planning strategies to ensure adequate resources to meet demand.
  • Collaborate with operations, clients, and client services to gather relevant data for forecasting and calculation of program requirements.
  • Maintain accurate employee details, including availability, preferences, and skills, and publish over/under snapshots and create action plans to address staffing gaps or minimize overages.
  • Ensure the seating plan is accurate and adequate to meet operational needs by inputting data into the online capacity plan tool.
Requirements
  • 2+ years of experience in workforce planning, preferably with expertise in forecasting, capacity planning, and scheduling.
  • Strong background in BPO operations.
  • Ability to manage multiple, complex, ongoing tasks and projects.
  • High attention to detail and a strong desire to optimize procedures and processes.
  • Proficient in statistical analysis and computer software skills.
  • Ability to read trends and project them into future forecasts.
About TaskUs

TaskUs is a Frontline-First company that puts its people at the heart of everything it does. We are committed to providing equal access to opportunities and creating an inclusive and equitable work environment. If you need reasonable accommodations in any part of the hiring process, please let us know.



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