Trading Platform Support Specialist

3 days ago

Mumbai, Maharashtra, India beBeeExpert Full time ₹ 12,00,000 - ₹ 24,00,000
Job Description

As a key member of our global support team, you will play a vital role in ensuring the smooth operation of our trading platforms. You will be responsible for resolving technical issues efficiently and minimizing their impact on clients and internal users.

Responsibilities include liaising with team members, management, vendors, and other internal IT teams to resolve issues. You will also perform activities related to implementation and rollout for upgrades of existing services.

In addition, you will pro-actively monitor, manage, and improve availability and performance of production environments. This includes monitoring from presentation and application layers to middleware and databases.

You will provide main coverage in our 'Follow the Sun' support model, performing regular checks and handovers to other support teams in Singapore and New York.

Key responsibilities also include managing the capacity of production applications, planning and implementing application releases, load tests and configuration changes, customizing production tools, and providing feedback and proposing solutions to management.

Core Responsibilities:

  1. Monitor and maintain derivatives execution platform for high availability and performance
  2. Conduct incident management, problem resolution, and change management to minimize disruptions
  3. Pro-actively identify and resolve technical issues to ensure smooth business operations
  4. Serve as main point of contact for Development team, troubleshooting issues and coordinating fixes
  5. Work closely with business analysts, architects, and infrastructure teams to design, deploy, and enhance systems
  6. Implement upgrades, patches, and new functionalities while ensuring minimal impact on users
  7. Maintain and update technical documentation for processes, configurations, and troubleshooting guides
  8. Share best practices and knowledge with global support team to improve efficiency

Required Skills & Qualifications

Strong IT background with expertise in Linux, Bash scripting, and database troubleshooting (SQL/Oracle). Proficiency in Java troubleshooting and familiarity with Python scripting is essential.

Experience with Jenkins/Ansible automation and familiarity with monitoring tools are also required. Knowledge of network protocols is a must.

Why Join Us?

Opportunity to work in a dynamic, global environment supporting cutting-edge trading platforms

Collaborate with cross-functional teams to drive innovation and system improvements

Develop expertise in high-performance, low-latency trading systems

Technical Competencies:

  • System administration – Strong knowledge on Linux/Unix systems with ability to tune operating systems for optimum performance
  • Scripting skills for administration, monitoring, and support tools
  • Databases – exposure to or skills in SQL Server and Oracle
  • ECN connectivity
  • Good network and firewall infrastructure understanding
  • Ability to analyze network captures
  • Knowledge of Capital Markets business and environments
  • DEVOPS tools like Ansible, Jenkins, Bitbucket, Teamcity, Artifactory, etc.

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