Enterprise Infrastructure Manager

12 hours ago

Bengaluru, Karnataka, India beBeeinfrastructure Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

We are seeking a seasoned IT Service Management expert to drive architecture strategy and lead infrastructure modernization efforts. This role requires a unique blend of technical expertise, leadership capabilities, and client-facing experience.

Key Responsibilities:
  • Architecture & Design
    • Design and architect end-to-end infrastructure solutions for managed services across on-prem, cloud, and hybrid ecosystems.
    • Develop and maintain technical blueprints and reference architectures for scalable infrastructure delivery.
    • Define service catalogs, SLAs, and operational procedures for managed services offerings.
    • Create disaster recovery (DR) and business continuity (BCP) strategies tailored to client environments.
    • Design and present proactive monitoring and intelligent operations strategies to clients.
    • Act as a trusted advisor in areas of Enterprise Service Management, Monitoring, and Automation.
  • Technical Leadership
    • Lead infrastructure assessments, technical due diligence, and modernization audits.
    • Provide technical guidance for infrastructure transformation and cloud migration initiatives.
    • Collaborate with cross-functional teams to implement automated provisioning and configuration management solutions.
    • Oversee the integration of monitoring, alerting, and performance optimization tools.
  • Service Management & Operations
    • Implement ITIL-based service management processes and best practices.
    • Design and document operational runbooks and build knowledge management systems.
    • Define and manage incident, problem, and change management workflows.
    • Establish KPIs and service level objectives (SLOs) for infrastructure operations.
  • Client Engagement & Pre-Sales Support
    • Serve as the technical SME in client presentations, workshops, and consultations.
    • Conduct solution demonstrations and technical deep dives with stakeholders.
    • Provide ongoing architecture reviews and optimization recommendations.
    • Collaborate with sales and solutioning teams to support pre-sales and proposal development.
    Required Skills and Qualifications:
    • Technical Expertise
      • 15+ years of experience in enterprise IT infrastructure architecture and management.
      • Deep knowledge of virtualization platforms: VMware vSphere, Hyper-V, KVM.
      • Strong experience with cloud platforms: AWS, Microsoft Azure, Google Cloud Platform (GCP).
      • Proficient in storage technologies: SAN, NAS, and cloud-native storage.
      • Strong expertise in backup & DR solutions: Veeam, Commvault, Azure Backup, etc.
      • Solid understanding of network infrastructure: routing, switching, firewalls, load balancers.
      • Experience in database administration: SQL Server, Oracle, MySQL, PostgreSQL.
      • Hands-on with monitoring tools: SCOM, Nagios, Datadog, New Relic, etc.
      • Familiarity with endpoint management tools like SCCM, Intune, or equivalent.
    • Service Management
      • ITIL Foundation certification is required; ITIL Expert/Master preferred.
      • Experience implementing and managing ITSM tools such as ServiceNow, BMC Remedy, Jira Service Management.
      • Understanding of cloud operations and DevOps methodologies.
      • Familiarity with automation and orchestration tools: Terraform, Ansible, PowerShell, etc.

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