Technology Service Delivery Manager

3 days ago

Udaipur, Rajasthan, India beBeeExpert Full time  10,00,000 -  12,00,000
Job Overview

We are a 24 x 7 technology service management operation unit of the Bank. Our focus is on Service availability and ensuring uninterrupted Technology Services to our Staffs and Customers through ITIL process governance, leading service improvements and driving automation with an aim to provide world-class customer and employee experience.

We support several business groups and operation units with varied applications usage patterns that are built on multiple technology stacks. These services/applications are created via traditional, scrum, and agile development methodologies, hosted and managed on private, public & hybrid cloud and also on-prem data centers across our operational geographies including UAE, Egypt, UK, USA, HK, India, and other international locations.

This critical leadership role reports to Head – Technology Service Management and plays an important role in the overall growth and stability of the team.

Key Responsibilities
  • Platform administration
  • Ai driven Automations, Optimizations & Integrations
  • Licence Management
  • Driving policies and procedures to platform governance
  • Initiate and Lead Tool enhancements and Automations for process improvements
  • Provide subject matter expertise in the ITSM & CMDB tool Architecture and Service Map configurations
  • You will be accountable for Request Management and drive Continuous improvement and volume reductions by adopting innovative and interactive technical solutions
  • Lead KPI and Reporting for all Service management processes
  • Manage vendors and contracts for BAU and Project Resources and track their performance
  • Prepare annual team budget and manage expenses for the Service management team
  • Manage and mentor the team of technical resources to drive organization objectives and platform stability
  • Track and Manage the Risk and Audit Items for the team
  • Provide support for planning and achieving the learning and development goals of the team

  • Service Delivery Expert

    3 days ago

    Udaipur, Rajasthan, India beBeeServiceDelivery Full time ₹ 60,00,000 - ₹ 80,00,000

    Service Delivery ExpertiseWe are seeking a seasoned Service Delivery Expert to join our team. This role will be responsible for providing on-site service support by handling customer complaints, attending commissioning calls, and ensuring timely resolution of service issues.

  • Service Delivery Transformation Leader

    3 days ago

    Udaipur, Rajasthan, India beBeeLeadership Full time ₹ 60,00,000 - ₹ 70,00,000

    Key Role Summary:The Associate Director – Service Delivery will be responsible for overseeing end-to-end operations of a premium US Telecom customer program. As the primary point of contact, they will ensure alignment with contractual obligations and deliver service excellence.Core Responsibilities:Operational Excellence: Lead operational improvements...

  • Delivery Leader–

    3 days ago

    Udaipur, Rajasthan, India Persistent Systems Full time

    About Position:As a Delivery Leader, you will be responsible for leading and managing the delivery team to ensure the successful delivery of high-quality solutions to clients. You will be the primary point of contact for clients and will work closely with them to understand their requirements, provide guidance, and ensure that projects are completed on time,...

  • Urban Delivery Executive

    1 day ago

    Udaipur, Rajasthan, India beBeeOperations Full time ₹ 40,00,000

    City Operations ManagerTalasha seeks an accomplished professional to lead our City Operations for a pioneering quick service app.Key Responsibilities:Oversee city-wide operations to ensure timely delivery of services to customers.Manage end-to-end ground staff and last mile operations, including deployment, training, uptime, servicing, and...

  • AI and Technology Project Manager

    1 day ago

    Udaipur, Rajasthan, India beBeeProject Full time ₹ 1,91,10,000 - ₹ 2,55,70,000

    Project Manager – AI and Technology ExpertJob Summary:We are seeking an experienced Project Manager to lead cross-functional teams in delivering high-stakes AI/ML product and platform initiatives.Main Responsibilities:Oversee the end-to-end delivery of AI/tech product development and implementation projects.

  • Senior Cybersecurity Delivery Manager

    2 days ago

    Udaipur, Rajasthan, India beBeeCybersecurity Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Delivery Lead OpportunityJob OverviewThis leadership role involves overseeing the execution of cybersecurity projects across various environments.Key Responsibilities:Manage delivery teams, define project plans, allocate resources, and ensure timely completion.Act as a project owner for multiple customer engagements, coordinating across functions and driving...

  • Information Technology Project Manager

    4 weeks ago

    Udaipur, Rajasthan, India People Prime Worldwide Full time

    It is a pioneering GovTech organization with 25+ years of experience delivering innovative IT solutions worldwide. With 14+ operating countries, including India, Ethiopia, Kenya, Rwanda, UAE, USA, and Canada, we are committed to making a tangible impact on the efficiency of governance and the quality of citizens' lives. Our comprehensive 360-degree IT...

  • Software Delivery Specialist

    1 day ago

    Udaipur, Rajasthan, India beBeeDelivery Full time ₹ 1,80,00,000 - ₹ 2,40,00,000

    Job OverviewWe are seeking a skilled Project Delivery Expert to oversee the delivery of quality software projects. The ideal candidate will have extensive experience in project management and technology implementation.Key Responsibilities:Develop and execute project plans to ensure high-quality delivery.Assess situations and implement changes in team...

  • Solution Delivery Manager

    3 days ago

    Udaipur, Rajasthan, India beBeeLeadership Full time ₹ 2,16,00,000 - ₹ 4,32,00,000

    Client Success LeaderAbout the Role:We are seeking an experienced Client Success Leader to manage our delivery team and ensure successful project outcomes.Oversee a team of project managers, developers, and architects to deliver high-quality solutions to clients.Support talent acquisition and development initiatives to enhance the team's capabilities.Build...

  • Infrastructure Delivery Leader

    3 days ago

    Udaipur, Rajasthan, India beBeeLeader Full time ₹ 2,50,00,000 - ₹ 3,00,00,000

    Job DescriptionAt the core of all that we do is a team that sets the foundation of our IT infrastructure. We drive innovation and efficiency through pioneering technology across our platforms and business verticals. From being the first point of contact for infrastructure needs to final deployment, our team provides end-to-end solutions for client-facing...