Order Management Specialist

1 month ago


Bengaluru, Karnataka, India PowerSchool Full time

Job Summary

The Order Management Associate role at PowerSchool is responsible for performing end-to-end order processing and billing functions. This includes reviewing contracts and supporting documentation, interpreting terms and conditions, and ensuring orders are booked and invoices generated in accordance with the terms and conditions and company policy.

Key Responsibilities

  • Review contracts/quotes/purchase orders and create corresponding sales orders and invoices in our accounting system (NetSuite)
  • Ensure revenue and billing schedules are accurate and complete
  • Generate credit memos, account adjustments and refunds after ensuring proper approvals have been obtained
  • Ensure data in SalesForce and NetSuite are complete, correct, and current
  • Meet department service level agreements on response times
  • Consistently perform at or above productivity and quality standards as set by management
  • Process various forms and requests as received by our customers and legal department
  • Drive continuous improvement through process efficiency suggestions
  • Monitor and manage their individual productivity and quality metrics
  • Provide superior customer service to all internal and external business partners
  • Ensure you understand and can execute on all key concepts and company policies
  • Assist with trainings as needed
  • Watch for and recommend process improvements
  • Report success, opportunities and variances to Manager, Order Management and discuss as needed


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