Medical Knowledge Specialist

2 days ago

Pune, Maharashtra, India beBeeInformation Full time US$ 75,000 - US$ 1,05,000

**Job Title:** Information Associate

As an Information Associate, you will be responsible for supporting the medical information team in handling initial adverse event and medical information inquiries. This role requires excellent communication skills and attention to detail to provide accurate responses to healthcare professionals, patients, and pharmaceutical clients.

Responsibilities:

  1. Provide approved responses to medical enquiries including call handling
  2. Accurately identify, document and report adverse events side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
  3. Ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely
  4. Participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service
  5. Providing management with regular updates regarding project status and metrics concerning enquiries
  6. Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits

Qualifications:

  • Life science bio-medical background - healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing)
  • Customer service or call centre experience preferred
  • Comfortable receiving enquires by phone
  • Ability to perform out-of-hours service if required
  • Time and issue management delegation, organization and multitasking skills with good attention to detail
  • Strong interpersonal and communication skills
  • Advanced English language skills (both verbal and written)

Benefits:

  • Training and career development opportunities internally
  • Strong emphasis on personal and professional growth
  • Friendly supportive working environment
  • Opportunity to work with colleagues based all over the world with English as the company language

Why Choose Us:

At our company, we prioritize diversity equity and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds genders and ages can contribute and grow. We offer a collaborative partnerships-driven culture that values teamwork and mutual respect.

What We Offer:

A dynamic and inclusive work environment with opportunities for growth and development.

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