Real-Time Performance Analyst

Tools: Advance Excel, Basic Knowledge RTA, WFMShift: RotationalJob Title: Real Time AnalystJob Summary:Role: Real Time Analyst (RTA)/WFMGrade: IIExperience: 3 yrs in WFM, with at least 1 yr in RTM team.ACD Tool exposure: InContact preferred, but any other ACD exposure would also do.WFM tool Exposure: Calabrio preferred, but other WFM tool exposure would also...

Job descriptionWould be responsible for Real time queue monitoring (RTQM)Would be responsible for sending Intraday reporting (Hourly Interval Reports, ProductivityReports)Will have to manage client InteractionWould constantly monitor, track, document and communicate real time floor activities in termsof adherence to process defined AUX/ ACW/ BREAKS &...

Real-Time AnalystJoin our team as a Real-Time Analyst and be the heartbeat of our contact center operations You'll monitor live performance, respond to challenges on the spot, and support the team in maintaining peak efficiency. If you thrive in a fast-paced environment and love making decisions in real time, this role is for you.Responsibilities- Monitor...

Real-Time AnalystJoin our team as a Real-Time Analyst and be the heartbeat of our contact center operations You'll monitor live performance, respond to challenges on the spot, and support the team in maintaining peak efficiency. If you thrive in a fast-paced environment and love making decisions in real time, this role is for you.ResponsibilitiesMonitor live...

We are looking for a highly skilled and experienced Real Time Analyst to join our team in the BPO industry. The ideal candidate will have 1 to 5 years of experience in a related field. Roles and Responsibility Analyze real-time data to identify trends and patterns, providing insights to stakeholders. Develop and maintain databases and systems to track and...

We are looking for a highly skilled and experienced Real Time Analyst to join our team in the BPO industry. The ideal candidate will have 1 to 5 years of experience in a related field.Roles and ResponsibilityAnalyze real-time data to identify trends and patterns, providing insights to stakeholders.Develop and maintain databases and systems to track and...

The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules, addressing workforce issues as they arise, and providing timely insights to support operational...

JOB DESCRIPTION WFM Analyst Work Location Gurgaon Your Impact As A Workforce Management Analyst The Workforce Management Analyst is responsible for ensuring daily tasks are delivered to meet service levels for our clients with a particular focus on forecasting in the contact center space The role requires the ability to work in a fast-paced...

Job Description We are looking for full-time Workforce Management Real-Time Analysts (WFM RTA) who will be responsible for managing and monitoring the contact centers real-time operational performance. This role involves analyzing call center metrics, making real-time adjustments to staffing, and ensuring optimal service levels and efficient operations. The...

The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules, addressing workforce issues as they arise, and providing timely insights to support operational...