
Performance Improvement Specialist
17 hours ago
Job Role: Performance Improvement Specialist
We are seeking a highly skilled Performance Improvement Specialist to join our team. This role will involve monitoring and evaluating the quality of our customer interactions, identifying areas for improvement, and implementing strategies to enhance performance.
- Key Responsibilities:
- Conduct regular quality audits to assess compliance with established standards.
- Collaborate with agents and teams to provide coaching and feedback on improving performance.
- Develop and maintain metrics-driven reports to measure performance and identify areas for improvement.
- Support the development of training programs and materials to enhance agent skills and knowledge.
Qualification Requirements:
- Graduate degree in any field or equivalent experience.
- Minimum 1-3 years of experience in a similar role, preferably in an international voice process environment.
Our Ideal Candidate:
We are looking for a detail-oriented and proactive individual who can work effectively in a team environment. The successful candidate will have excellent analytical skills, strong communication abilities, and a passion for delivering high-quality results.
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