Operations Team Member

3 weeks ago


Bengaluru, Karnataka, India Commonwealth Bank Full time
Job Title: Operations Team Member

Job Summary:

We are seeking a highly motivated and customer-focused Operations Team Member to join our Direct Lending Business team. As a key member of our team, you will be responsible for providing exceptional customer service to our retail bank customers, resolving their lending enquiries, and identifying opportunities to maximise customer lending needs aligned with responsible lending practices.

Key Responsibilities:

  • Provide high-quality customer service to our retail bank customers, responding to their lending enquiries and resolving issues in a timely and professional manner.
  • Identify opportunities to maximise customer lending needs, ensuring customers are banking as effectively as possible.
  • Work collaboratively with the CSD Consumer Lending team to resolve customer issues and improve customer satisfaction.
  • Contribute to the development of process improvements and quality initiatives to enhance customer experience.
  • Maintain accurate records and reports, ensuring compliance with regulatory requirements and internal policies.

Requirements:

  • 1-3 years of relevant experience in customer support and banking domain.
  • Strong customer service skills, with the ability to build and maintain positive relationships with customers.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Ability to work in a fast-paced environment, prioritising tasks and managing multiple projects simultaneously.
  • Knowledge of banking products and services, with a strong understanding of lending practices and regulations.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and a cover letter, to [insert contact information].



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