Chief Experience Officer

4 days ago


Tehri UL IN beBeeCustomer Full time ₹ 15,94,095 - ₹ 25,29,100
Event Manager Job Description

As an Event Manager, you will be responsible for overseeing the preparation of event documentation and coordinating with sales property departments and customers to ensure consistent high-level service throughout the pre-event, event, and post-event phases of property events.

This position primarily handles events of average complexity and ensures that their property events have a seamless turnover from sales to service back to sales. You will recognize opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

  • Key Responsibilities:
  • Manage event logistics and operations
  • Ensure billing accuracy and conduct bill reviews with clients prior to processing the final bill
  • Identify operational challenges associated with groups and determine how to best work with property staff and customers to solve these challenges or develop alternative solutions

You will also deliver excellent customer service throughout the customer experience and encourage the same from other employees. Empower employees to provide excellent customer service and set a positive example for guest relations.

Coordinate and communicate event details both verbally and in writing to the customer and property operations. Make your presence known to the customer at all times during this process.

Oversee customer experiences from file turnover through the post-event phase until turnover back to sales. Follow up with customers post-event and respond to and handle guest problems and complaints.

Use your personal judgment and expertise to enhance the customer experience and stay available to solve problems or suggest alternatives to previous arrangements.



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