Chief Property Operations Manager
7 days ago
Job Title: Chief Property Operations Manager
Job Summary:
We are seeking a highly skilled Chief Property Operations Manager to oversee the daily operations of our residential properties. As a key member of our team, you will be responsible for ensuring seamless property visits, generating revenue, and managing daily operations.
Key Responsibilities:
- Sales:
- Coordinate with sales verticals to ensure smooth property visits by potential tenants.
- Promote additional revenue generation.
- Daily Operations:
- Follow standard operating procedures for guest check-in/check-out and move-in/move-out.
- Manage complaints from guests/members.
- Conduct proactive and efficient follow-up on essential services.
- Perform daily quality checks and arrange property repairs and maintenance.
- Lead CAPEX expenditure projects.
- Conduct daily briefings and circulate MOM to the corporate office.
- Ensure property compliance and update licenses.
- Manage vendors and execute community activities.
- Oversee housekeeping, security, and front office operations.
- Financials:
- Collect rent from members/long-stay contracted guests.
- Pay utility bills correctly and transparently.
- Create monthly expense reports and daily cash reports.
- Develop and achieve annual operating and capital budgets.
- Monitor hotel profitability and revenue targets.
- Guest Experience:
- Handle tenant escalations and complaints.
- Ensure guest satisfaction targets are met/exceeded.
- Maintain guest relationships.
- Handle move-outs and evictions.
- Leadership and Training:
- Ensure HK personnel and security team performance.
- Train and motivate staff.
- Provide effective leadership to hotel team members.
- Respond to audits for continual improvement.
- Company Policy and Ownership:
- Manage all property aspects.
- Take ownership of physical assets.
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