Chief Property Operations Manager

7 days ago


Bengaluru, Karnataka, India Olive by Embassy Full time

Job Title: Chief Property Operations Manager

Job Summary:

We are seeking a highly skilled Chief Property Operations Manager to oversee the daily operations of our residential properties. As a key member of our team, you will be responsible for ensuring seamless property visits, generating revenue, and managing daily operations.

Key Responsibilities:

  • Sales:
  • Coordinate with sales verticals to ensure smooth property visits by potential tenants.
  • Promote additional revenue generation.
  • Daily Operations:
  • Follow standard operating procedures for guest check-in/check-out and move-in/move-out.
  • Manage complaints from guests/members.
  • Conduct proactive and efficient follow-up on essential services.
  • Perform daily quality checks and arrange property repairs and maintenance.
  • Lead CAPEX expenditure projects.
  • Conduct daily briefings and circulate MOM to the corporate office.
  • Ensure property compliance and update licenses.
  • Manage vendors and execute community activities.
  • Oversee housekeeping, security, and front office operations.
  • Financials:
  • Collect rent from members/long-stay contracted guests.
  • Pay utility bills correctly and transparently.
  • Create monthly expense reports and daily cash reports.
  • Develop and achieve annual operating and capital budgets.
  • Monitor hotel profitability and revenue targets.
  • Guest Experience:
  • Handle tenant escalations and complaints.
  • Ensure guest satisfaction targets are met/exceeded.
  • Maintain guest relationships.
  • Handle move-outs and evictions.
  • Leadership and Training:
  • Ensure HK personnel and security team performance.
  • Train and motivate staff.
  • Provide effective leadership to hotel team members.
  • Respond to audits for continual improvement.
  • Company Policy and Ownership:
  • Manage all property aspects.
  • Take ownership of physical assets.


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