Delivering Excellence as Sr. Program Manager, Am-Flex
2 days ago
This role offers a unique opportunity to lead the pricing, compliance, and fraud management charters for Amazon Flex in India.
About the Job
As a Sr. Program Manager, you will be responsible for owning the Delivery Partner (DP) Experience for Amazon Flex with alignment from WW teams, Field operation, Legal, ER teams, and global leadership. You will design and execute tactical and strategic programmatic interventions to ensure best-in-class DP experience and stickiness to the program.
Key Responsibilities
- Owning the overall DP satisfaction scores and resolution of recurring voices
- Partnering with ER team and Stations to conduct listening mechanisms, identify key defects, and design programs to mitigate these
- Implementing Flex SOPs on ground, addressing out-on-road challenges, Safety programs, and supporting DPs in Insurance-related claims and other support areas, with help from WW teams
- Working closely with WW DP Experience team to launch parity programs for IN and representing India in WW forums
- Gathering requirements and conceptualizing product and program solutions to solve business problems sustainably
- Engaging with WW Flex tech team and LM Product team to create the tech roadmap for IN Flex, benchmarking existing tools across other geos, identifying parity gaps, and new tech requirements for business growth
- Rellying on influence to align multiple WW and IN stakeholders to drive complex, medium-to-large projects, building the right scale mechanisms in a highly ambiguous environment, balancing quality and pace of execution, with the right framework to protect large business goals
- Owning all PMO responsibilities for the team, including MBRs, QBRs, and WW forums
- Interacting with senior IN and WW leaders, in discussions and through well-written narratives
- Launching and expanding the program as per Amazon's requirements while being responsible for all customer satisfaction, performance, compliance, accounting, and financial-related metrics
About MyGwork
MyGwork is an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. As a valued member of our team, you will have access to a supportive and inclusive work environment that values diversity and promotes equality.
What We Offer
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits such as health insurance, retirement plans, and opportunities for professional growth and development.
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