High Performance Application Support Specialist

1 week ago


Gurgaon, Haryana, India beBeeApplicationSupportManager Full time ₹ 15,00,000 - ₹ 31,00,000

Job Summary

We are seeking a seasoned Application Support Manager to oversee the support team, ensuring high-quality application support in a fast-paced environment.

Main Responsibilities

  • Manage support escalations for gStore App and lead the support team.
  • Oversee IT Service Management (ITSM) ticket assignment and provide technical direction to the team.
  • Deliver high-quality, on-time application support following best practices and adhering to SLAs.
  • Monitor compliance with application support processes and procedures.
  • Solve complex problems requiring advanced application knowledge, troubleshooting skills, technical expertise, and creativity.
  • Assist with support requests submitted through established channels as needed.

Main Requirements

  • A minimum of 7-10 years of relevant IT experience.
  • Expertise in SQL, NoSQL, Java, Python, React, and API.
  • Proven track record of delivering high-quality application support in dynamic environments.
  • Proficiency in various ticketing systems, including Zendesk, ServiceNow, Jira.
  • Ability to generate, understand and articulate ITSM SLA, KPIs, and metrics.

Bonus Points

  • Experience managing mobile applications.
  • Knowledge of system architecture and design patterns.
  • Flexibility to accommodate calls outside normal hours if needed.


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