Technical IT Specialist

3 days ago


Bengaluru, Karnataka, India MS CLINICAL RESEARCH Full time

About MS Clinical Research

We are a leading clinical research organization, dedicated to advancing medical knowledge through innovative testing and investigation methods.

Our team is committed to delivering exceptional services and creating a collaborative work environment that fosters growth and success.

Job Summary

We are seeking an experienced Software IT Engineer to join our team as a Technical IT Specialist. As a key member of our IT department, you will be responsible for managing IT infrastructure, configuring and maintaining VPN networks, and providing technical support to internal users.

Key Responsibilities:

  • VPN Configuration & Maintenance: Setup, configure, and troubleshoot VPN networks to ensure secure remote access.
  • Microsoft Office Expertise: Provide technical support for Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams, etc.) and resolve user issues.
  • CRM Management: Assist in configuring, maintaining, and troubleshooting CRM software used by the company.
  • IT Support & Troubleshooting: Provide desktop, software, and network support to employees, resolving technical issues efficiently.
  • System Security & Compliance: Ensure IT systems comply with security policies and data protection regulations.
  • Network & Server Maintenance: Monitor and maintain company networks, servers, and cloud-based systems.
  • Software & Hardware Management: Install, update, and manage software applications, hardware devices, and IT assets.
  • User Training & Documentation: Conduct training sessions for employees on IT tools and best practices and maintain IT documentation.

Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, IT, or a related field.
  • Proven experience in VPN configuration and network security.
  • Strong expertise in Microsoft Office 365 (Excel, Word, PowerPoint, Outlook, Teams, etc.).
  • Hands-on experience with CRM software (e.g., Salesforce, HubSpot, or any other CRM).
  • Solid understanding of Windows and Mac OS environments.
  • Knowledge of IT security, firewalls, and remote access protocols.
  • Experience with troubleshooting hardware/software/network issues.
  • Strong analytical, problem-solving, and communication skills.

Why Choose MS Clinical Research?

  • Opportunity to work with a leading clinical research organization.
  • Collaborative and innovative work environment.
  • Career growth opportunities in the IT domain.
  • Competitive salary and benefits package.

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