
Senior Zendesk Optimization Specialist
1 day ago
Efficient Support and Scalability Specialist
Job DescriptionThe primary objective of this role is to oversee and optimize the Zendesk instance for seamless support and scalability. This entails continuous enhancement of the platform to align with business requirements.
Collaborating closely with key stakeholders, including Customer Success, Operations, and others, this specialist will provide operational and administrative support within Zendesk and integrated applications. They will also identify, install, configure, and maintain applications in Zendesk to support business needs.
Responsibilities:
- Operational and administrative support within Zendesk and integrated applications
- Installation, configuration, and maintenance of applications in Zendesk
- Creation of specific workflow configurations
- Review of triggers, automations, views, and macros for deactivation or updates
- Workflows for capturing relevant analytics
- Pull and interpretation of audit logs for troubleshooting and bug resolution
- Creation and maintenance of reports and dashboards
- Agent management and data integrity processes
This role requires:
- 3+ years of experience as a Zendesk System Administrator
- Experience with Zendesk Suite apps (Talk, Chat, and Sell)
- Experience working in multi-brand enabled environments
- Excellent communication and organizational skills
- Resourceful and creative problem solver
- Strong team player
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