Event Experience Manager

4 days ago

Hyderabad, Telangana, India Phoenix Live Experiences Full time

About Phoenix Live Experiences

We are a leading creative event agency driven by a singular mission: to make every event stress-free and unforgettable. We blend art, culture, and technology to deliver experiences that captivate audiences and bring brands to life.

Our team ensures flawless execution, fuelled by precise planning and boundless creativity. We take immense pride in being synonymous with trust and transparency. For our clients, we are more than just a service provider—we are partners in crafting stories and creating impact.

We leverage cutting-edge technology, such as AI-driven audio calibration and automated lighting systems, to elevate the event experience. Our obsession with creativity is matched by our attention to detail, ensuring each moment leaves a lasting impression.

Our collaborations with some of the world's biggest brands—like Microsoft and Google —demonstrate our expertise and commitment to innovation. We are shaping the future of the events industry with our deep commitment to art, culture, and sustainability.

Job Summary

We are looking for a dynamic and experienced Manager – Client Servicing to join our team. This role is essential to building and nurturing long-lasting relationships with our clients. The ideal candidate will act as the bridge between the client and our internal teams, ensuring that all client requirements are understood, executed flawlessly, and exceed expectations.

This role requires excellent communication skills, strong organizational abilities, and a deep understanding of the events industry. You will lead project coordination, client communication, and deliver seamless event experiences.

  • Client Relationship Management: Act as the primary point of contact for clients, building strong, long-term relationships based on trust, transparency, and delivery excellence.
  • Project Coordination: Manage end-to-end project execution, from the initial briefing to final delivery, ensuring client satisfaction at every step.
  • Understanding Client Needs: Work closely with clients to understand their requirements, objectives, and vision for each event, translating these into actionable tasks for internal teams.
  • Event Strategy: Collaborate with the creative and production teams to develop innovative event strategies tailored to each client's goals.
  • Budget Management: Oversee the financial aspects of each project, ensuring that events are delivered within the agreed budget while maintaining the highest quality standards.
  • Timeline Management: Develop and manage event timelines, ensuring all deadlines are met without compromising on the quality of deliverables.
  • Team Collaboration: Work cross-functionally with internal teams (creative, production, logistics) to ensure seamless execution of events.
  • Post-Event Follow-Up: Conduct post-event debriefs, ensuring client feedback is captured and areas for improvement are identified for future projects.
  • Problem Solving: Proactively address any client concerns or challenges during the event planning and execution phases, ensuring prompt resolution.

Qualifications & Skills

We are looking for a candidate with a Bachelor's degree in Business Administration, Marketing, Event Management, or a related field. The ideal candidate will have a minimum of 5-7 years of experience in client servicing within the event management industry or a related field (advertising, media, etc.).

The ideal candidate will have strong written and verbal communication skills, with the ability to articulate ideas clearly and professionally to both clients and internal teams. They will also have proven ability to lead cross-functional teams and collaborate effectively with various departments.

Budget & Time Management: Strong organizational skills, with the ability to manage budgets and timelines effectively.

Problem-Solving: Demonstrated ability to handle challenging situations, offering quick and effective solutions.

Client-Focused: A client-first mindset, ensuring all interactions are positive and contribute to building long-lasting partnerships.

Tech-Savvy: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with project management tools such as Asana or Trello.

Preferred Skills

Experience in handling high-profile clients and large-scale events is a plus. Ability to handle multiple projects simultaneously in a fast-paced environment.

Strong creative and strategic thinking abilities to translate client needs into impactful event strategies.

Perks & Benefits

Competitive salary and performance-based bonuses. Opportunity to work with high-profile clients and brands. Career growth opportunities in a dynamic and creative environment. Access to industry-leading events and experiences.

How to Apply

If you are passionate about client servicing and eager to start your career in the events industry, we would love to hear from you. Please send your resume and cover letter to [removed contact information].

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