
Remote Full Time Appointment Booking Specialist
1 day ago
Appointment Booking Specialist
We are seeking a dynamic professional to fill the role of an Appointment Booking Specialist. This is a remote, full-time opportunity that requires excellent communication skills and experience in handling US-based voice processes.
Key Responsibilities:
- Outbound Calls: Conduct outbound calls to schedule appointments for dental clients in the US.
- Client Alignment: Ensure all scheduled appointments align with client preferences and availability.
- Customer Support: Effectively handle inquiries and provide necessary information about services.
- Record Keeping: Maintain accurate records of calls and appointments in the CRM.
- Performance Targets: Meet performance targets and adhere to call scripts and guidelines.
- Team Collaboration: Collaborate with the team to optimize appointment booking strategies.
Required Skills and Qualifications:
- Excellent English Communication: Excellent spoken English with a professional and clear tone.
- Experience: Minimum of 2+ years' experience in the US voice process, preferably in appointment booking or customer service.
- Dental Industry Knowledge: Familiarity with the dental industry is a plus.
- Technical Requirements: Must have a reliable laptop/desktop and high-speed internet connection for uninterrupted work.
- Work Schedule: Ability to work in night and early morning shifts (India time).
- Self-Motivation: Self-motivated and comfortable working in a remote environment.
- Organizational Skills: Strong organizational and time-management skills.
Benefits:
The compensation structure is split pay linked to performance and appointment booking success.
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