Quality Assurance Specialist

4 weeks ago


Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full time

About the Team:

The Last Mile Analytics & Quality Team is dedicated to enhancing data accuracy, ensuring seamless delivery processes. We collaborate with product, engineering, data science, and operations teams to identify technology gaps and implement sustainable solutions. To bridge short-term gaps, we run audit programs, handling exceptions in last-mile technology, ensuring business continuity.

Job Description:

The Last Mile Analytics & Quality Team in Hyderabad seeks a Transportation Quality Specialist to provide first-level support for address resolution, geocode correction, map edits, driver support, and static route management in Last Mile. This role impacts customers directly, requiring quick learning and multitasking. Your contributions will define your success, enabling you to experience a broad impact across multiple Engineering and Operations groups.

Roles and Responsibilities:

  • Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions.
  • Identify patterns emerging in the audits and contribute to process/program improvements.
  • Provide timely responses to stakeholders on related tasks as per SOP and SLA.
  • Systematically escalate problems to the relevant owners/teams according to pre-determined processes.
  • Maintain records of day-to-day work by updating trackers or workflow tools.
  • Meet business metrics and goals, i.e., SLA, productivity, quality, and utilization benchmarks.
  • Understand performance metrics for driving business goals.
  • Work in a collaborative environment and contribute to the growth of the respective team/program.
  • Develop a global perspective and understand the nuances of various geographies that Amazon operates in.

Shifts: Rotational (24*7 shift environment with rotational shifts based on business requirements). Weekly Off: Rotational two-consecutive day off (5-day working week with 2 consecutive days off, changing based on business requirements).

BASIC QUALIFICATIONS

- Bachelor's degree in a quantitative/technical field, such as computer science, engineering, statistics.

PREFERRED QUALIFICATIONS

- Experience with Excel.

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