Senior Quality Assurance Lead

19 hours ago

Rajahmundry, Andhra Pradesh, India beBeeInsurance Full time ₹ 1,41,70,492 - ₹ 2,19,07,138

Job Title: Quality Assurance Team Manager

We are seeking a seasoned professional to lead and manage a team of senior quality assurance analysts.

This role requires strong analytical skills, insurance domain expertise, team management experience, and the ability to work closely with stakeholders across geographies.

Job Responsibilities:

  • Manage a team of senior quality assurance analysts performing independent QA audits on underwriting work done by BPO partners.
  • Oversee quality assurance activities across key underwriting back-office processes.
  • Act as a quality gatekeeper, ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases.
  • Monitor team productivity, manage audit sampling volumes, ensure timely completion of reviews, and continuous capability development.
  • Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions.
  • Prepare weekly/monthly/quarterly reports and performance dashboards for senior leadership and trend reports, and issue logs for internal governance.
  • Collaborate with onshore business stakeholders and BPO QA teams across different geographies to calibrate QA standards, feedback mechanisms, and reporting practices.
  • Conduct regular audits, calibration sessions, and error trend analysis to drive quality improvements across processes.
  • Implement GRS QA frameworks, SOPs, and controls tailored to specific lines of business.
  • Coach and mentor QA analysts; foster a culture of continuous learning and accountability.

Required Skills and Qualifications:

  • Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance.
  • Strong attention to detail and ability to drive root cause analysis and process improvements.
  • High attention to detail and ability to manage high volumes of complex audits.
  • Excellent understanding of QA methodologies, audit frameworks, and compliance protocols.
  • Proficient in MS Excel, PowerPoint, and QA tools/systems.
  • Effective communicator with ability to present insights clearly and influence change.

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