Technician - Fleet Operations

1 week ago

Shimoga, Karnataka, India beBeeExperiential Full time US$ 1,00,000 - US$ 1,50,000

Job Overview:

AVI-SPL is a digital solutions provider that transforms how people and technology connect to elevate experiences and create new value.

We are the largest provider of collaboration technology solutions, including managed services.

Our highly certified industry experts share a vision to help people work smarter and live better.

Success starts with a sound team, and an inclusive workplace moves us all forward.

Job Requirements

Our experiential fleet operations team is seeking a motivated technical expert in IT, Audio, Visual, Lighting, Control & Experiential Technologies.

A passion for collaboration, learning, and development and a keen eye for detail are essential to be successful in this role.

Key Role Responsibilities:

  • Develop and execute proactive maintenance projects, configure and document broadcast streaming and experiential & event technology infrastructure.
  • Resolve and analyze issues escalated from Tier 3 Incident/Response & Tier 2 Site Operations Teams.
  • Identify patterns in technical issues escalated across the fleet and develop projects to deploy appropriate solutions globally to ensure consistent fleet operations.
  • Utilize scripting to develop efficient methods to configure and deploy hardware and software infrastructures.
  • Coordinate with partner services, client teams, and SMEs to provide global support.
  • Report impact or projected impact to team lead & stakeholders.
  • Support experiential site operations as needed with projects and setup of various event or show elements as needed.
  • Responsible for Development and maintenance of a knowledge base to support fleet operations for all tiers in the service.
Technical Expertise

Required Technical Expertise:

  • Navigate and troubleshoot AVCL deployments on corporate network infrastructure.
  • General IT and high-performance media on networks.
  • Manage clients' proprietary Cloud experience platform services.
  • Remotely enroll and configure Mac, Linux & Windows fleet via UEM, SSH, VNC & Chrome Remote Desktop.
  • Monitor stability of deployment infrastructure.
  • Platform and system administration.
  • Validation testing for newer interactive exhibit releases.

Desirable Qualifications:

Administer desktop and server OS support (Mac OS X, Windows, Linux), fleet management software such as unified endpoint management (UEM), virtual network computing (VNC), secure shell, Helios/Novastar/Imposa LED Video Wall Processors, Crestron NVX, Ross Dashboard, QSC Qsys Processors, Dante Network Audio Infrastructure Hardware & Software, Analog Way/Picturall/Christie, ETC Paradigm ACP, ETC Mosaic MSC, Telestream, and proficiency in scripting & automation processes (Bash, Python, Lua, PowerShell, Applescript).

What You'll Like Working Here:

Medical benefits, paid holidays, sick days, personal days, enjoyable company culture, training, professional development opportunities.

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