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Network Systems Technician
2 weeks ago
The role of the IT Support Engineer plays a vital part in ensuring business continuity by providing comprehensive support across the entire IT infrastructure, encompassing end-user support, networking, servers, and IT systems.
This position goes beyond desktop support, requiring proactive monitoring, troubleshooting, and IT service management to guarantee seamless operations.
Key Responsibilities- Provide technical support for desktops, laptops, mobile devices, and enterprise applications.
- Monitor and maintain IT infrastructure (servers, storage, networks).
- Handle user requests and incidents via the IT helpdesk/ticketing system.
- Administer user accounts, email systems, and security groups in Active Directory/Office 365.
- Troubleshoot network connectivity and system access issues.
- Assist in IT projects (cloud migration, system upgrades, security enhancements).
- Collaborate with vendors and external providers for IT services and escalations.
- 1–3 years of IT support/infrastructure experience.
- Knowledge of Windows/Linux servers, virtualization, and cloud platforms.
- Strong understanding of networking (LAN/WAN, DNS, DHCP).
- Good analytical, troubleshooting, and customer service skills.
Smart Work, Customer Focus, Time Management
