
Chief Service Now Platform Specialist
2 weeks ago
About Us
We are a global organisation with a presence in multiple locations around the world. Our goal is to provide exceptional service to our clients and stakeholders.
Our team of experienced professionals works collaboratively to deliver high-quality solutions that meet the evolving needs of our business partners.
About the Role
We seek an experienced and innovative Service Now Architect to lead the design, development, and governance of the Service Now platform across enterprise initiatives. The role involves working closely with business stakeholders, developers, and IT operations teams to ensure alignment of the Service Now roadmap with enterprise goals, while maintaining high standards of performance, scalability, and reliability.
Key Responsibilities
- Platform Architecture & Governance: Define and maintain the Service Now architecture, ensuring alignment with enterprise IT strategy and best practices.
- Solution Design & Delivery: Translate business requirements into functional and technical architecture using Service Now capabilities.
- Stakeholder Management: Collaborate with cross-functional teams to assess current usage, identify gaps, and design improvements.
- Performance, Security & Compliance: Ensure platform health, performance tuning, security design, and adherence to compliance standards.
- Mentorship & Leadership: Provide technical leadership and mentorship to Service Now developers and administrators.
Requirements
- 10–14 years of IT experience, with 6+ years in Service Now architecture and platform ownership
- Deep expertise in core Service Now modules: ITSM, ITOM, CMDB, Discovery, Orchestration, GRC and optionally HRSD, CSM, Sec Ops
- Experience with integrations (REST/SOAP APIs, MID Server, Integration Hub)
- Strong understanding of data modeling, scripted APIs, business rules, Flow Designer, and performance analytics
Benefits
- Excellent career growth prospects
- A company of passionate leaders and mentors
- The ability to build things from scratch
About Us
We strive to create a culture driven by ethical values and diversity in our talent pool.
We have a development direction guided by three key pillars: Mutual Respect, Discipline, and Transparency.
Our mission is to continuously improve and innovate in all areas of our work.
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