Clinical Professional
2 weeks ago
Role Overview:
As a Clinical Specialist at 3M, you will play a vital role in supporting the growth of our Dental Business. Your primary responsibility will be to provide specialized clinical support to sales teams and customers on a variety of diverse and complex issues.
Main Responsibilities:
- Collaborate with sales teams to advance large opportunities and defend existing business, including dentists/clinics and institutions to meet or exceed goals on total business opportunities, tracked as events in CRM (SFDC).
- Presents the clinical evidence and health economic analyses as an expert and provides product training to customers and to sales team.
- Teaches continuing educational programs to customers, including audiences at large regional and national professional association meetings.
Key Performance Indicators:
- Provides clinical and technical support to sales reps and customers on the products under the assigned specialty/segment on a variety of diverse and complex issues related to marketed products.
- Co-leads with sales representatives clinical/sales joint calls requiring in-depth technical and clinical evidence discussions with Dentists.
- Train clinicians on 3M products for evaluation or conversion; supports product evaluations with follow-up calls, troubleshooting, and data analysis.
Additional Responsibilities:
- Establishes a collaborative relationship with the regional sales manager and takes the initiative to propose an action plan that is aligned with the region's strategy and helps to deliver the business goals.
- Technically trains 3M and Distributor Sales Team on new products planned to be launched in the region.
- Identifies customers and conducts VOCs as required to retrieve accurate and complete data from the expected number of evaluators, by the due date.
- Provides feedback solicited by Application Engineers and Marketing on new product ideas, concepts, launch collateral, and training material.
Requirements:
- Demonstrates ability to be a well-recognized clinical expert by professional association regional chapters or at the national level.
- Actively participates in professional associations. May hold office at the regional chapter or national level.
- Leads or coaches' employees during a project or trains/mentors' new employees within functional area.
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