
Senior Quality Auditor
1 day ago
Quality Assurance Specialist
The Quality Assurance Specialist plays a critical role in reviewing and ensuring quality standards, processing accuracy and compliance as per predefined checklists.
- Key Responsibilities:
- Collaborate with teams to ensure quality compliances and processing accuracy for daily operations.
- Independently audit population/sample proportion of the processed tickets basis the predefined checklist for the tickets assigned via various data sources at a set frequency as defined by the business.
- Ensure random audits at least twice or thrice per month to check documentation around BK Claimants.
- Perform random sample checks on the communication sent/received to/from Trustees.
- Required Skills and Qualifications:
- Accurately review and interpret legal documents especially court motions/orders affidavits PACER reports and legal heirship documents.
- Become an expert in Standard Operating Procedures (SOPs) and training materials. Set up weekly connect with business for TNI in collaboration with trainers for SOP updates & PKT requirements.
- Reporting and Analytics:
- Create weekly/monthly reports for the audits performed on the set frequency and report out to supervisor and business with requisite analytics & inferences. The report should be inclusive of root cause and CAPA (Corrective Action/Preventive Action) for the defects/deficiencies identified during quality audits.
- Additional Requirements:
- This position requires an understanding of legal documentation and strong analytical skills to address complex issues.
- If you have experience in quality audits of legal documents/email communications this could be the perfect opportunity for you.
About the Job
Benefits:
The successful candidate will receive comprehensive training and support to excel in their role.
We are looking for:
A highly motivated and detail-oriented individual who is passionate about delivering high-quality results.
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