Customer Service Representative Opportunity

1 day ago


Panchkula, Haryana, India beBeeCustomerService Full time ₹ 36,000
Job Title

We are seeking a highly motivated and skilled Customer Service Representative to join our team. As a key member of our customer-facing division, you will be responsible for delivering exceptional customer experiences through timely and effective communication.

Key Responsibilities:
  • Respond to customer inquiries received through calls or emails in a professional and courteous manner
  • Analyze customer requirements and provide relevant solutions or product information
  • Collaborate with the sales team to resolve complex customer issues and escalate when necessary
  • Maintain accurate records of customer interactions and prepare regular reports on customer feedback and sentiment analysis
  • Develop and implement effective communication strategies to enhance customer satisfaction and loyalty
Learning Outcomes:
  • Exposure to customer service best practices and telesales processes
  • Practical knowledge of handling live customer enquiries and resolving complaints
  • Experience with CRM tools and reporting formats to analyze customer behavior and preferences
  • Development of professional communication and problem-solving skills to deliver excellent customer service
  • Understanding of the importance of customer retention and growth


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