Expert Order Coordinator

2 weeks ago

Ellore, Andhra Pradesh, India beBeeMerchandiser Full time ₹ 12,00,000 - ₹ 15,00,000

About Custom Orders

Custom orders are a vital part of our business.

We are looking for a detail-driven professional to manage and lead our custom order lifecycle, from client brief to delivery. The ideal candidate will be a skilled individual with 4–5 years of experience in managing custom orders, ideally with exposure to bespoke products, textiles, or luxury design.

This is a cross-functional role that requires close collaboration with designers, production teams, and global clients to deliver high-end, customized products that meet aesthetic, technical, and delivery specifications.

Key Responsibilities:

  • Manage end-to-end execution of custom and bespoke rug orders, including design interpretation, sampling, costing, production timelines, and final delivery.
  • Coordinate with clients, designers, and internal design teams to understand specifications, material preferences, color palettes, and technical requirements.
  • Translate client briefs into actionable production plans by working closely with weaving clusters, dyeing units, and artisans.
  • Develop and maintain custom order trackers, T&A (Time & Action) calendars, and internal coordination sheets to ensure timely delivery.
  • Conduct feasibility analysis for custom requirements (e.g., technique, size, color limitations, material selection).
  • Ensure strict adherence to quality and compliance standards for all custom products.
  • Support costing and pricing strategies, balancing product value with profitability.
  • Work closely with the sales, marketing, and export teams to provide updates, sample approvals, and production status.
  • Provide post-delivery feedback and continuous improvement insights for process optimization.

Key Qualifications & Skills:

  • Strong knowledge of textile techniques, materials, dyeing processes, and hand-crafted production methods
  • Excellent understanding of custom order workflows – from client brief to production to delivery
  • Strong communication and coordination skills with fluency in both English and Hindi
  • Proficiency in MS Excel, Adobe Illustrator/Photoshop, and PLM or order management systems
  • Eye for detail, strong problem-solving skills, and a customer-first mindset
  • Ability to work independently and manage multiple projects simultaneously

Preferred Attributes:

  • Experience working with artisan-based production or luxury/customized product environments
  • Interest in sustainable and ethical production processes

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