
Holiday Operations Coordinator
21 hours ago
We are seeking a skilled and organized Holiday Operations Coordinator to join our team. The ideal candidate will have 3-4 years of experience in holiday operations or a related field.
The Holiday Operations Coordinator will be responsible for building comprehensive and personalized holiday itineraries, handling hotel bookings, flight confirmations, activity arrangements, and other travel elements to ensure a seamless travel experience.
This role requires strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues. The successful candidate will also have the ability to problem-solve and handle customer escalations professionally.
The Holiday Operations Coordinator will work closely with vendors (hotels, airlines, local partners) to secure competitive rates and high-quality service delivery. Additionally, they will stay updated on travel trends, destinations, and industry regulations.
Key Responsibilities:
- Build comprehensive and personalized holiday itineraries.
- Handle hotel bookings, flight confirmations, activity arrangements, and other travel elements.
- Oversee the entire holiday booking process, ensuring accuracy and adherence to timelines.
- Effectively communicate with customers, addressing their queries and concerns promptly and professionally.
- Handle customer escalations related to bookings and itinerary changes, resolving issues to ensure satisfaction.
- Stay updated on travel trends, destinations, and industry regulations.
Requirements:
- 3-4 years of experience in holiday operations or a related field.
- Experience in handling hotel bookings, flight confirmations, and travel itineraries.
- Strong understanding of travel products and services (flights, hotels, activities, etc.).
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Ability to problem-solve and handle customer escalations professionally.
- Proficiency in travel booking systems and MS Office Suite.
- Possession of passion for travel and a strong understanding of customer service principles.
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