Senior Cisco Unified Contact Center Enterprise Specialist

2 weeks ago


Davangere, Karnataka, India beBeeEngineering Full time ₹ 50,00,000 - ₹ 1,00,00,000
UCCE Engineer Position

This role involves providing technical support and maintenance for Cisco Unified Contact Center Enterprise (UCCE) solutions.

  • Key Responsibilities:
  • Supporting experience on Cisco UCCE/UCCX/PCCE solutions and 3rd party call recording platforms is required.
  • Broad knowledge of Cisco ICM/CCMP/CVP/CUIC and troubleshooting skills are essential.
  • MACD creation knowledge in Cisco UCCE and IPT platforms is necessary for this position.
  • Familiarity with VOIP protocols like SIP, H.323, and MGCP, as well as ITIL processes, is expected.
  • Understanding of Cisco Voice network deployment models and voice network devices is crucial.
  • Experience with VOIP and Performance Management Tools, including integration with other tools, is highly valued.
  • Knowledge of Telecom infrastructure protocols like ISDN and analog signalling is necessary for effective performance.
  • Ability to work in a dynamic business environment with varied workload requirements.
  • Hands-on experience with Cisco Voice platform and CUCM/UCCE/UCCH/CVP platforms is essential for success.


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